配送ポリシー

Shipping Policy

Shipping from Japan

All orders from Matcha Japan are carefully packed and shipped from Japan.

Processing Time

Orders are normally prepared and shipped within 2-5 business days after payment has been confirmed. If additional time is required, we will contact you by email.

Shipping Costs

Shipping costs are calculated based on the destination, package size, and weight. The applicable shipping charge will be displayed at checkout before you complete your purchase.

International Shipping

We ship internationally to the countries and regions available at checkout. Delivery times vary depending on the destination, carrier, customs procedures, and local postal conditions.

Tracking information will be provided when available after your order has been shipped.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check the import regulations and possible charges in your country before placing an order.

Customs and Delivery Delays

International shipments may occasionally be delayed due to customs inspections, local postal services, weather, or other circumstances beyond our control.

We appreciate your understanding regarding delays caused by customs or the shipping carrier.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct and complete before placing your order.

If a package is returned to us because of an incorrect or incomplete address, refusal to accept the package, or failure to pay applicable customs duties or import charges, additional shipping costs may be required to resend the order.

Lost or Damaged Packages

We carefully pack every order for international shipment.

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and, in the case of damage, photographs of the package and products.

We will review the situation and assist you with the appropriate next steps.