特定商取引法に基づく表記
Legal Notice Based on the Specified Commercial Transactions Act
Seller
Matcha Japan
Representative
Takeshi Fujihara
Business Address
682-20 Kokubutyou, Izumi-shi, Osaka-fu 594-1114, JAPAN
Telephone
matchajapan.jp@gmail.com
Website
https://matchajapan.jp
Selling Prices
The selling price of each product is displayed on the relevant product page.
Prices and currencies displayed on the website may vary depending on the customer’s location and the settings available at checkout.
Additional Charges
In addition to the product price, customers may be responsible for shipping charges and, for international orders, customs duties, import taxes, VAT, customs clearance fees, handling fees, or other charges imposed by the destination country or local authorities.
Shipping charges will be displayed at checkout before the order is completed.
Any customs duties, import taxes, VAT, or other charges imposed after shipment are the responsibility of the customer unless otherwise stated.
Payment Methods
Available payment methods are displayed at checkout and may include credit cards, PayPal, and other payment methods supported by our store.
Payment is processed according to the terms of the selected payment provider.
Payment Timing
Payment is generally processed when the order is placed. The exact timing may vary depending on the payment method and payment provider selected by the customer.
Order Processing and Shipping
Orders are normally prepared and shipped from Japan within 2-5 business days after payment has been confirmed.
Delivery times vary depending on the destination, shipping carrier, customs procedures, local postal conditions, weather, and other circumstances beyond our control.
Returns, Exchanges, and Refunds
For food safety and hygiene reasons, matcha, tea, and other food products cannot be returned or exchanged due to a change of mind once they have been shipped.
For international orders, we generally do not accept returns or exchanges due to a change of mind, personal preference, or ordering the wrong item.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order number and photographs showing the product and packaging.
After reviewing the circumstances, we will provide an appropriate solution, which may include a replacement or refund.
Please refer to our Return & Refund Policy for further details.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We may be able to cancel an order before it has been prepared or shipped. Once an order has been shipped, cancellation is no longer possible.
Customs Duties and Import Regulations
Customers are responsible for confirming the import regulations applicable in their country or region before placing an order.
Customs duties, import taxes, VAT, customs clearance fees, and other charges imposed by the destination country are generally the responsibility of the customer.
Matcha Japan is not responsible for delays caused by customs procedures or local authorities.
Refused or Unclaimed Packages
If a package is refused, left unclaimed, or returned because customs duties, import taxes, or other applicable charges were not paid by the customer, any refund or reshipment will be considered after the returned package has been received and inspected.
Original shipping charges and additional costs associated with the return or reshipment may be deducted from the refund or charged separately.
Contact
For questions regarding orders or these terms, please contact us at:
Matcha Japan
Email: matchajapan.jp@gmail.com
Telephone: +81 90-1593-8280